H ” Thank you thank you After following your link, I now works. Thank you so much to help resolve a very frustrating problem. Two of the updates seemed to end with an error, perhaps because I did not reboot the PC after each it was not clear whether or not to do this. Thanks for marking this as the answer. Back to Top Contact Us Thank you for your interest in our products.

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We are also using Windows 10 on a new computer.

Your most current link fixed my problem! H ” This really works and it just saved my day!

HASP Envelope

On this computer, I also get an error when not in a program Wilcom says it’s windows that is preventing the software to run and now I hit the wall since they won’t go forward with my ticket till I fix what ever is happening with windows. I had this software installed previously on an HP laptop and now have a Surface Pro sm.

You are a godsend! I have re-install the software, updated everything as per Wilcom tech support, and still can’t open the software. The Sentinel HASP Envelope is an automatic file wrapper that provides robust intellectual property protection against software reverse engineering through file encryption, code obfuscation and system-level anti-debugging.


I followed your directions, and voila Software solutions not only consist of executables and DLLs, they also contain data files which may be of even greater value than the software applications themselves.

Downloaded and now able to access my 6D program! Heggem’s post on May 2, Doing an Uninstall followed by a Scan for New Hardware did not help.

Did this solve your problem? H ” I was so frustrated when my Bernina embroidery software would not load.

I got a virus on my PC and ran a bunch of anti-spyware, malware software and then my embroidery software would not work. H ” Thanks so much. After the update the dongle would not work!!

H ” This problem occurred when I upgraded from Win8 to Win You should not have to go to the command line. I reinstalled my D5. I was about xrm to commit “hairy carry” not the real spelling.

The following field values should be altered by the system administrator only. Thanks for marking this as the answer. So wonderful to have technical people out there that can help us novices. To protect data files, the Sentinel HASP Envelope and DataHASP tools wrap the application, encrypting and controlling access to the software data files so that only authorized users and the hosting software can decrypt and upload them.


H ” We just got a new computer with Windows 10 and i thought that i wouldn’t be uasp to use 5D on it. H ” Thank you so much for this answer.

How I solved “Unable to access HASP SRM Run-time Environment? (H)”

H ” Thank you so much. How satisfied are you with this response? You saved my sanity. H ” Thank you thank you. H ” Thank you so very much! After having to reinstall my 5D embroidery software I couldn’t get past the error message. The link to smr older driver is:

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